Purchases of downloadable products/services are final and non-refundable. A downloadable product/service is one that is electronic in format, has been accessed by the student, and cannot be physically returned. Examples of downloadable products include mp3s, QBanks, eBooks, and pdfs.
Returns of paper-based study materials, prepackaged software, or product packages will be accepted within 30 days of the date you receive your order. All materials must be returned in original, like-new, resalable condition and in the original packaging and/or shrink-wrap, and product package returns must include all originally shipped components. Returns are subject to a $20 Restocking/Administrative Fee. All associated shipping charges are non-refundable.
Defective materials may be exchanged for the same product within 90 days of delivery.
You must contact our Customer Service department via phone, fax or email, to obtain a Return Authorization (RA) number. The box the materials are returned in must be postmarked within 30 days of receipt of the order and you need to include the RA number with the returned items. Please return the materials, along with a copy of the original invoice and return authorization number to:
Pioneer Returns P. O. Box 547 Katy, Texas 77492
Refunds will be issued to the original payment method within 30-45 business days after the return is received and processed.
Web-based Courses and Classes
Web-based courses and classes are only eligible for a refund within 30 days of purchase, and only if the course or class has NOT been completed. Refunds are subject to a $20 Administrative Fee. Archives of web-based courses and classes are available during your course access period.
Discount or pricing adjustment requests must be provided at time of purchase. Discounted pricing cannot be combined with any other offers, coupons, discounts, or promotions. We reserves the right to correct any incorrect pricing / charges that may have occurred. Current course prices can be found on Addendum A of this agreement.
All materials are shipped as promptly as possible based on product availability, usually within 1 business day after receipt of order and payment processing. Orders are shipped via UPS Standard Ground unless otherwise instructed. For an additional fee, materials may be shipped by Next-Day or 2nd Day service. Next-Day and 2nd Day order requests must be received by 1:00 pm Eastern time to be delivered the following business day. Delivery dates are subject to UPS delivery schedules.
In general, online access to study materials for Real Estate courses shall be granted for a period of up to 12 months from the date of purchase. Online access may be less than 6 months, if limited by state law. Course titles are subject to change without notice.
You may be able to extend your course access period once at a cost of 50% of that course’s then current retail price. Your extended access would be provided for up to an additional 6 months, or the maximum extension period allowed by law. We reserves the right to deny extensions for courses that are planned for termination. Access period changes made at the discretion of ECA. Course titles are subject to change without notice.
Terms and Conditions within this document are subject to change without notice. Please review periodically.